Collection: Shipping Policy

Shipping Policy


SHIPPING COSTS/SERVICES: 

- Royal Mail Standard £3.10

- Royal Mail First Class £3.70

- Royal Mail Signed For Standard £4.10

- Royal Mail Signed For First Class £4.70

- Royal Mail Special Delivery £8.80 (NOT AVAILABLE FOR PERSONALISATION ORDERS.)

- ROI: £8.00 

- Hermes Post-able Letterbox £2.66

- Hermes Small Standard £4.40

- Hermes Medium Standard £5.80

- Hermes Large Standard £6.98

- Hermes Small Next Day £6.50

- Hermes Medium Next Day £7.90

- Hermes Large Next Day £9.08

Please allow 14 - 21 Working days for your order to be processed and dispatched and a further 3-7 Working days to arrive once shipped,this excludes personalisation orders.

ALL PERSONALISATION ORDERS ARE A 21 WORKING DAYS TIME FRAME for processing and dispatch. Dispatched meaning left our warehouse and on it’s way to you! We only have a 14 - 21 Working Days dispatch time frame due to the current Global Pandemic and a precaution incase anything unexpected happens resulting into processing times being delayed. We usually aim and complete to get all orders packed, processed and dispatched a few days after the Order has been placed. Once dispatched your parcel should only take 3-7 Working days to arrive, unless you have chosen our next day postage option.

Please note that if you have chosen Special Delivery/ Next Day postage this does not mean you will receive your Order next day after purchasing it means once dispatched you will then receive your order the next Working day. This is the same process for our First and Standard class postal services with both Royal Mail and Hermes.

Order Updates: You will receive three automatic emails from us… First email being your Order Confirmation, Second email being your Processing email and the Third and final email being your Dispatchment notification with your Tracking/ Reference Number. (Please note you will not receive a Tracking number if you have chosen a non - Tracked postal service, this will only be a Reference number which will only provide you with details once they aim to deliver your parcel.

Once you have received your Reference number or Tracking number please make sure you track your order daily to make sure it’s on the correct route. If it’s been more than 7 days since dispatched and your parcel still hasn’t arrived please contact us ASAP to the relevant email address so we can talk with the Courier service and find out the whereabouts of your parcel. If you do not contact us within 20 days of your parcel still not arriving once dispatched, I’m afraid we can no longer be liable for this. This is not covered within our Lost and Damaged Refund Policy. Any orders not delivered out within this time and lost within at the Couriers hands and responsibility cannot be refunded. This is the Courier services Policy as well as our Policy so please always contact us if your order was shipped and not received within the 7 Working days of shipment as advised.

Please Note some obvious issues may occur while in transit, this is something we cannot help or take responsibility for and this is not covered within our Refunds Policy.

If your order is needed by a certain date ie for a special occasion please make sure that you add this as a note to your order at checkout.

You should not be enquiring about the whereabouts of your Order unless it has been over the Time Frame provided, Please keep an eye out for your automatic emails and please check SPAM folder as sometimes these emails can end up in the SPAM folder. If you have a general query about your Order or need to confirm something then this is fine but please make sure you contact the relevant email address @thorntonsvipbeautycontact@gmail.com for Beauty related enquiries or @tvbsprincessboutiquehelp@gmail.com for any Boutique enquiries. 

EMAIL RESPONSE TIME: Please allow 48 Business hours for a response to your email.

 

Please respect our Time Frames and Working hours, we strive to provide the best customer service so that all of our customers are happy but please also remember we are a Small Business and are human too thank you!🥰 


Any questions/ enquiries please email thorntonsvipbeautycontact@gmail.com or @tvbsprincessboutiquehelp@gmail.com Thankyou for your correspondence and Custom …The VIP Team💕

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